Overseeing the servicing of commercial HVAC systems can be a complex process.
When you need to have preventative maintenance completed on your HVAC systems, then you need to expect the best. Whenever you hire a commercial HVAC contractor, it’s understandable that you will demand high-quality services. The most reputable providers can and will exceed your expectations. Why are they so outstanding? Let’s find out.
Communication Counts
Overseeing the servicing of commercial HVAC systems can be a complex process. That’s why communication is so important. The best technicians will provide a constant stream of updates and other forms of communication. If the contractor you hired isn’t willing to communicate, then that’s a bad sign. One sign that you have someone you can depend on is when they give you a reminder about upcoming appointments for scheduled service, which is always appreciated. Phone calls, emails, and even text messages can also let you know when the technician you expected is running late due to traffic or some other unforeseen circumstance.
Multiple Approaches
The best contractors also know that building owners and facility managers are busy people. There’s a lot riding on them, after all. What this means is that multiple approaches must be taken all at the same time. For instance, there will be a dedicated account manager assigned to the client. Moreover, status reports will come each quarter, along with timely alerts and reminders.
Modern Technology
Paper-based work orders are a relic of the past. While there’s nothing wrong with keeping physical copies of paperwork related to each transaction, you wouldn’t want your contractor to rely solely on these methods. Instead, you would expect them to use modern technology. It’s also important for each business to get with the times as well. Each technician should be equipped with mobile devices that help them get their jobs done more efficiently. This way, completed work orders can be emailed back to the home office, with no muss and no fuss.
Proof of Service
Finally, you should always expect proof of service. This isn’t simply a luxury, but a necessity. Video technology is one way to provide evidence, especially when the technicians are given wearable cameras to take with them on each job.
Crockett Facilities Can Help!
Crockett Facilities Services, Inc. (CFSI) is committed to helping building owners, property managers, engineers, and facility professionals lower their operating expenses through HVAC preventive maintenance. We can develop a cost-effective, customized preventive maintenance plan for your commercial building that will provide you with peace of mind, improved comfort, and energy savings. Click Here to Request a Quote
To learn more about the importance of HVAC Preventive Maintenance, please contact us at 202.600.2787 or mford@crockett-facilities.com. Our PM contract customers receive priority service with 24/7 emergency service in Maryland, Virginia and Washington, DC. Follow us on Facebook, Twitter, LinkedIn, and Pinterest!